FAQs

What is the turn-around time for repair/service?

At BSER, we try our best to have a fast turn-around time so you can have your equipment ready for use. Currently, the spring/summer rush is here! Most items in for repair/service are usually ready in a day or two, plus any time waiting for parts we don't stock. But during this time there may be an extended wait as we are coming to the busiest time of the year. If you need expidited repair/service please notify us of this when contacting and we will try our best to figure something out!

Can I wait at your shop while you service/repair my machine?

We currently do NOT allow customers to wait while we perform service/repair. For very select situations, exceptions will be made.

What payment methods do you accept?

We currently accept credit/debit, cash, check, Venmo, Zelle, Apple Pay, and tap-to-pay. If you are unable to pay via these methods, please contact us beforehand and we can work something out.

Can I return parts I purchased from you?

Returns are accepted for NEW & UNOPENED products of which are not discontinued. Any discontinued, open box, or used parts are not returnable. For more information contact us today.

What happens if you find another issue with my equipment?

While servicing/repairing, if a new/unrelated issue is found we will always notify you before proceeding with any extra work.

What happens if I don't pickup my equipment from your shop?

You have 15 days after being notified that your item is ready for pickup before it is sold to reclaim the lost profit from repair. We try our best to reach you, but are unable to spend time chasing people down.